FAQ

Shipping is ₹50 within Kerala and ₹100 for the rest of India. The charge is shown at checkout before you pay.

Orders are processed in 1-2 business days. Once shipped, delivery usually takes 3-4 business days, and in some locations up to 5-6 business days.

When your order ships, we email you the tracking details. You can also open the order status link in your order confirmation email.

You can request a return within 14 days of receiving your item. The item must be unworn or unused, with tags, and in its original packaging. Please email lilcradleofficial@gmail.com to start a return. Sale items cannot be returned. Read the full Refund policy.

The fastest way is to return the item you have and, once the return is accepted, place a new order for the item you want.

After we receive and inspect your return, approved refunds go to your original payment method within 10 business days. Your bank may take a little longer to show it.

Please contact us right away at lilcradleofficial@gmail.com with your order number and a photo so we can make it right.

We accept online payments through Razorpay: UPI, debit and credit cards, net banking and wallets. Cash on delivery is not available at the moment.

Yes. Payments are processed on Shopify's secure checkout through Razorpay. We never see or store your card details.

Please contact us as soon as possible with your order number. We can usually help before the order is shipped, but we may not be able to cancel once it has been dispatched.

Where a product comes in sizes, you will see them on the product page. If you are unsure, message us on WhatsApp with your baby's age and we will help.